faqs

FREQUENTLY ASKED QUESTIONS

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

CANCELLATION AND RESCHEDULING POLICY

RESCHEDULING SESSIONS

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

RESCHEDULING SESSIONS

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

RESCHEDULING SESSIONS

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

RETURN AND REFUND POLICY
FOR PRODUCTS

At Shaped, we want to ensure you're fully satisfied with your purchase. Below is our policy for returns and refunds:

ELIGIBILITY FOR RETURN/REFUND

Clients have up to 3 days from the date of product arrival to request a return or refund. If you are unsatisfied with your purchase or if there are any issues with the product, please contact us within this timeframe.

CONDITIONS FOR RETURN

Products must be returned in their original packaging and condition. For items with defects or issues, please provide details of the issue when requesting the return.

NON-REFUNDABLE/ NON-RETURNABLE

After the 3-day window has passed, no returns or refunds will be accepted. Products that show signs of excessive use or damage due to misuse will not be eligible for return or refund, even within the 3-day window.

REFUND PROCESS

Once the returned product is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within *7-10 business days

faqs

FREQUENTLY ASKED QUESTIONS

CANCELLATION AND RESCHEDULING POLICY

RESCHEDULING SESSIONS

Client can reschedule their sessions directly through the website as long as the rescheduling is requested at least *24 hours before* the scheduled sessions time.

Client can reschedule their sessions directly through the website as long as the rescheduling is requested at least *24 hours before* the scheduled sessions time.

RESCHEDULING SESSIONS

Client can reschedule their sessions directly through the website as long as the rescheduling is requested at least *24 hours before* the scheduled sessions time.

Client can reschedule their sessions directly through the website as long as the rescheduling is requested at least *24 hours before* the scheduled sessions time.

RESCHEDULING SESSIONS

Client can reschedule their sessions directly through the website as long as the rescheduling is requested at least *24 hours before* the scheduled sessions time.

Client can reschedule their sessions directly through the website as long as the rescheduling is requested at least *24 hours before* the scheduled sessions time.

RETURN AND REFUND POLICY FOR PRODUCTS

At Shaped, we want to ensure you're fully satisfied with your purchase. Below is our policy for returns and refunds:

ELIGIBILITY FOR RETURN/REFUND

Clients have up to *3 days* from the date of product arrival to request a return or refund. If you are unsatisfied with your purchase or if there are any issues with the product, please contact us within this timeframe.

CONDITIONS FOR RETURN

Products must be returned in their original packaging and condition. For items with defects or issues, please provide details of the issue when requesting the return.

NON-REFUNDABLE/ NON-RETURNABLE

After the *3-day* window has passed, *no returns or refunds* will be accepted. Products that show signs of excessive use or damage due to misuse will not be eligible for return or refund, even within the 3-day window.

REFUND PROCESS

Once the returned product is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within *7-10 business days

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

Client can reschedule their
sessions directly through the website as long as the rescheduling is requested at least 24 hours before the scheduled sessions time.

RETURN AND REFUND POLICY
FOR PRODUCTS

Clients have up to 3 days from the date of product arrival to request a return or refund. If you are unsatisfied with your purchase or if there are any issues with the product, please contact us within this timeframe.

After the 3-day window has passed, no returns or refunds will be accepted. Products that show signs of excessive use or damage due to misuse will not be eligible for return or refund, even within the 3-day window.